Volvo EX90 problemsCanadaDocumented owner record

Volvo EX90 problems.
Documented.

In 2025, another Montréal EX90 owner made his experience public. I am not that owner. This is not that car.

In December 2025, I bought a brand-new 2025 Volvo EX90 Ultra for more than $115,000. By April, I had started documenting recurring electrical-system, reduced-performance and driver-assistance problems of my own.

Different owner. Different EX90. Another troubling ownership story.

Scroll to examine the record ↓

The sequence

31 DAYS AT THE DEALERSHIP → 10 DAYS LATER PROBLEMS AGAIN → 28 MORE DAYS AT THE DEALERSHIP

Approximately 59 days at the dealership across two extended service periods.

Unfortunately, to date, problems remain unresolved.

The case today

A premium vehicle. A documented record. No final resolution.

≈59days at the dealership across two extended service periods

JUL 28definitive resolution requested

AUG 24formal demand sent

No substantive responsedocumented as of September 21, 2026

This section states the status documented in the owner’s record through September 21, 2026. It will be updated if the status materially changes.

The camera roll

This is what documenting it for months looks like.

Selected thumbnails from the photo and video record I accumulated while documenting the vehicle. Individual examples appear below.

Overview of selected photo and video thumbnails documenting repeated Volvo EX90 warning messages and faults

Before the timeline, look at the record

Volvo EX90 problems I documented.

Recurring electrical-system warnings, reduced performance, driver-assistance interruptions, parking-assistance faults and other warning messages — documented with photos and video from this vehicle.

2025 Volvo EX90 · owner-documented issues

The problems, in plain language.

These are symptoms and warnings I documented on this specific vehicle. They are not presented as a diagnosis of root cause, and they should not be read as proof of a model-wide defect.

Electrical system

“Electrical system temporarily limited”

Repeated electrical-system warning messages were documented beginning in spring 2026.

Performance

“Reduced performance”

A reduced-performance warning appeared in the documented sequence of vehicle issues.

Driver assistance

Adaptive cruise / Pilot Assist unavailable

Driver-assistance availability was among the functions reported as unavailable during recurring episodes.

Driving function

One-pedal driving unavailable

One-pedal driving was documented as unavailable during reported fault episodes.

Parking systems

Parking assistance and sensor faults

Parking-assistance malfunction and parking-sensor anomaly messages were photographed after service interventions.

Other warnings

Headlight and tire-pressure faults

Additional warning messages were documented after the vehicle returned from extended service.

Volvo’s own EX90 support material identifies a “Reduced performance” alert as meaning the vehicle’s performance is reduced and separately lists driver-support system fault warnings. View Volvo Support ↗

After months of documenting it — and multiple repair attempts

AT WHAT POINT DOES A REPEATED TECHNICAL PROBLEM BECOME A CUSTOMER-TRUST PROBLEM?

And

WHAT SHOULD “PREMIUM CUSTOMER CARE” LOOK LIKE AFTER FIVE MONTHS OF THIS?

I started reporting problems in April. Five months later, I’m still documenting them.

The documented sequence

One warning became a history.

April 2026

Repeated electrical-system warnings

“Electrical system temporarily limited.” “Reduced performance.” By April 13, I had reported a third occurrence in approximately three weeks.

April 27

I reported nearly crashing on the highway

The next day, I wrote that I had “almost had an accident on the highway.” I reported that driver-assistance functionality and one-pedal driving became unavailable as traffic slowed, requiring an avoidance manoeuvre.

May 5 → June 5

Approximately 31 days at the dealership

The EX90 entered the dealership at 6,009 km. Diagnostics, technical escalation, software work and repeated road testing followed.

June 15

Ten days later

I reported that the problems had returned and were occurring on “almost every trip,” including unavailable adaptive cruise control, parking assistance and one-pedal driving.

June 26 → July 24

Approximately 28 more days at the dealership

The vehicle returned for a second extended service period. The investigation involved Volvo technical resources and further software interventions and testing.

After July 24

The warnings continued

Headlight, parking-assistance, parking-sensor and tire-pressure monitoring faults were documented, along with repeated warning-chime behaviour.

The question changed

When does another repair stop being the answer?

Core computer

The computer changed.
The story didn't end.

I was informed by the dealership that my EX90 received Volvo's upgraded core computer. Volvo describes the 2025 EX90 upgrade as a hardware-and-software change using dual NVIDIA DRIVE AGX Orin. I am not suggesting Volvo promised that upgrade would correct every issue my vehicle experienced. The narrower point is that I continued documenting faults afterward.

After the upgrade

The vehicle came home.
The record kept growing.

Some of the earlier and more serious symptoms improved. That fact belongs here. But after the core-computer upgrade, I continued documenting additional faults.

DOCUMENTED · VIDEO

And sometimes, the warning was the warning itself.

This video captures repeated warning chimes continuing without a corresponding problem message visible on the display. It is presented here as recorded — not as a diagnosis of the cause.

Don't believe me

Read the record.

These are source documents from my file. Personal contact information and the full VIN have been redacted; the underlying documents have not otherwise been altered.

Purchase record

More than $115,000

The dealer purchase sheet identifies the vehicle as a 2025 Volvo EX90 Ultra and shows a sale price of $117,750.

VIEW DOCUMENT → Service · May 5–June 5

Case CA-367514

Opened May 5 at 6,009 km. The record documents battery checks, connector measurements, software intervention and repeated road tests.31 days of diagnostics and testing.

VIEW PAGE 1 → Service · June 5

Released after 31 days

After the extended diagnostic period, the service record says the vehicle was released back to the customer.

VIEW PAGE 2 → Service · June 26–July 24

VCU reload. CLIP. Total upgrade.

The second extended service period followed the recurrence of the problems. The July printout lists further software work after the vehicle came back.

VIEW PAGE 1 → Service · June 26–July 24

The case was reopened.

The technician narrative says the vehicle “came back” after the same problem recurred. The case was reopened, additional updates were performed and the vehicle was road-tested again.

VIEW PAGE 2 → Correspondence · July 15

Escalation beyond the dealership.

My follow-up referenced Volvo Canada and the engineering team in Sweden. Hours later, the dealer reported that Volvo had supplied a special software update and planned a second.

VIEW EMAIL EXCERPT →

The dates of the two extended service periods are supported by the service record together with contemporaneous correspondence. The July printout retains the original May 5 open date for BT 327339 and notes that the vehicle “came back” after the same problem recurred.

Why “Too”?

A second owner.
A second website.

In 2025, another Montréal-area EX90 owner created MyVolvoEX90.com to document his own experience. His vehicle, chronology and dispute were separate from mine. Months later, after my own experience, I reached the same unusual decision: make the record public.

View the archived MyVolvoEX90.com site on the Wayback Machine ↗

That coincidence isn't proof.
But surely it raises a question worth examining:
Are these isolated experiences — or signs of broader safety and reliability issues?

Four questions for Volvo

What should happen now?

01

After 31 days

What should happen when a customer reports significant problems again ten days later?

02

After 28 more days

When should the conversation move beyond another repair attempt?

03

Approximately 59 days

Does Volvo consider that an acceptable ownership experience for a vehicle purchased new only months earlier?

04

After reviewing this record

If this does not warrant a different resolution, what would?

Independent reporting

This story did not begin with my vehicle.

Before MyVolvoEX90Too, another Montréal-area EX90 owner made his own experience public. His case drew automotive-media attention. Separately, major publications have documented problems with EX90 vehicles they tested or owned.

The first Montréal owner's case

Road & Track · July 2025

A Canadian Volvo Owner Created a Website to Document His EX90 Complaints

Coverage of the separate Canadian owner's decision to publicly catalogue problems with his vehicle.

Read independent coverage ↗

RPM · July 2025

Un Montréalais lance un site Web afin de documenter les problèmes de son EX90

Québec coverage of the first owner's experience and the website he created to document it.

Lire l'article ↗

Independent EX90 testing

CR Consumer Reports

Consumer Reports · updated Nov. 2025

Consumer Reports' purchased EX90 encountered numerous early problems

CR reported warning lights, charging trouble, screen and audio failures, resets and two dealer visits within its first 1,000 miles.

Read the report ↗

MotorTrend · Aug. 2026

“Off to a Rocky Start” with a long-term 2026 EX90

MotorTrend reported early faults in its newer dual-Orin EX90, including an AC-charging failure that required dealer repair.

Read the report ↗

Why this matters

Context, not a verdict.

Different vehicles. Different owners. Different circumstances. The purpose of this section is to show what independent publications have documented.

The record stays separated.

Living record

What happened next?

Material developments will be dated and added to a separate update log so the original chronology remains intact.

View case updates →

The record, as it stands

How many chances should a $115,000+ Volvo get?

Read the record.
Then decide for yourself.

Redacted source correspondence

EX90 case follow-up — July 15, 2026

Email thread between the owner and Volvo Cars Saint-Léonard. Personal email addresses and contact details omitted.

11:05 — Owner follow-up

“I just wanted to follow up regarding my EX90 case. Since providing the requested information to Volvo last week, I haven’t received any updates and was wondering if you had heard back from either Volvo Canada or the engineering team in Sweden.”

14:49 — Volvo Cars Saint-Léonard

“According to Volvo, the issue with your vehicle is software-related. They have provided us with a special software update to load into your vehicle. They have also requested that we keep the car until the end of the week, as they plan to send a second software update this Friday.”

Excerpted from the July 15, 2026 email thread. The reference to the engineering team in Sweden appears in the owner’s follow-up; the dealer’s reply later that day attributes the diagnosis and special software updates to Volvo.

Public redacted source document

Purchase record — 2025 Volvo EX90 Ultra. Sale price shown: $117,750. Amount due at delivery shown: $115,041.72. Personal information redacted.

Public redacted source document

Service order BT 327339 — June 5 print, page 1. Opened May 5, 2026; odometer at entry 6,009 km; technical case CA-367514; repeated testing and road tests described. Personal information and full VIN redacted.

Public redacted source document

Service order BT 327339 — June 5 print, page 2. Additional service items and authorization record. Personal information and full VIN redacted.

Public redacted source document

Service order BT 327339 — July 24 print, page 1. The work list includes VCU RELOAD, CLIP and TOTAL UPGRADE. Personal information and full VIN redacted.

Public redacted source document

Service order BT 327339 — July 24 print, page 2. Notes state the case was reopened, additional software/module updates were performed and the vehicle was road-tested again. Personal information and full VIN redacted.